Refund policy

At Sage & Sprout, every piece is thoughtfully made with care and intention. We hope you love your order, but if something isn’t quite right, we’re here to help.

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Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• Items must be unworn, unwashed, and in original condition

• All original tags must be attached

To start a return, please email us at angela@sageandsprout.co.nz with your order number and reason for return.

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Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method

• Please allow 3–5 business days for the refund to appear in your account

Shipping costs are non-refundable.

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Exchanges

We offer exchanges for sizing, subject to availability.

If you would like to request an exchange, please contact us via email angela@sageandsprout.co.nz and we will guide you through the process.

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Return Shipping

Customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as Sage & Sprout cannot guarantee receipt of returned items.

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Faulty or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the item.

We will make it right as quickly as possible.

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Final Sale Items

Items marked as final sale are not eligible for return or exchange.

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Thank you for supporting Sage & Sprout — a brand created with care for you and your little ones.